Original topic:

Samsung is losing me as a customer.

(Topic created on: 02-25-2020 02:30 PM)
CrissStef
Active Level 3
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Galaxy Note
I called to find out why I can't use simultaneously two SIM cards in my Dual Samsung Note 10+. Apparently Samsung is not so advanced like Huawei or Nokia, or Sony, or Oppo, or 1+ or basically everyone else in the market and instead of using a Full Active Dual Sim solution with two active modems, is using a Standby Mode Dual Sim. That means that while you talk on SIM 1 let's say, your SIM 2 will be shut down (people calling you will receive a message that your phone is off or out of coverage area). THAT IS VERY POOR PERFORMENCE. Basically you keep 2 SIM cards in your phone but you are only able to use one at a time. That means also that if you talk on SIM 1 and you get internet from data of SIM 2, you will not be able to use internet while you speak. 
More good news? I bought the 512 version of Note 10+ (cost around 1300 USD) and the only back-up available space in cloud is 15 GB. I called and asked how do I extend that space to cover at least my storage space, and was surprised to find out that due to regional policies I am not allowed to extend the Samsung cloud space to a paid subscription because it is not allowed in Middle East!!!?!?!?!?!?!
I had enough of Samsung poor service and poor products. Looking for alternatives. 


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8 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hello there,

We are sorry to hear all that please contact our call center on 800 7267864 to help you with your concern.

Thank you

 

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CrissStef
Active Level 3
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Galaxy Note
i did a few times. useless as usual. no logical answers.
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Olanrewaju
Active Level 6
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Galaxy Note
Hi. Very surprised to read this. Did you contact Samsung re: the dual SIM standby issue? Can you post a follow-up on their feedback? Thanks.
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CrissStef
Active Level 3
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Galaxy Note
that was their response after contacting Samsung call center in UAE
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gsilverveilb
Active Level 6
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Galaxy Note
Farewell! Just kidding, but I do hope you will find now happiness..
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TheExpendble
Active Level 6
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Galaxy Note
well it is called dual sim active. The last samsung phone with this feature was the S5 and Note 3.

The feature is no more because it consumes more battery due to 2 antennas and can be solved by the combination of call forwarding and call diverting and hence.
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Members_Admin
Community Manager
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Galaxy Note

Please try this  To enable Call Forward services:

 

1- Open Phone Application (just like dialing a number to call)
2- Press the 3 vertical … on the top right side of the screen
3- Press the Settings
4- new menu/ screen appears
5- Select "Supplementary Services"
5.2 - Customer will see SIM 1 and SIM 2 sections
6- Select Call Forwarding on the SIM section required (Section SIM1 or Section SIM2)
7- Select Voice Call
8- "Forward When Unreachable"
9- Fill in the number to Forward to.
10- Press OK

PLEASE NOTE that extra charges might be applicable from the Operator side.

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CrissStef
Active Level 3
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Galaxy Note
Wow. How did I not think of it??? and Samsung will pay my bills, right? I paid 1500 usd for a dual sim phone so that the SIMs are not active simultaneously??? Really??? That is your solution??? How poor... Huawei, here I come. Real dual sim dual active phones.
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