Original topic:

Samsung customer support story

(Topic created on: 04-17-2019 10:42 PM)
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wasee
Active Level 7
Options
Galaxy Note
Slightly long post, I will try to keep it entertaining 😉

So my Note 8 battery seems to play this game. When its down to 15% battery it drops like crazy.

Here's what i mean. Keep an eye on battery % and time.


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9% drop in 4 minutes.. wait it gets crazier.. now you can see i have connected it to a charger.

Time still at 10: 07


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Check this out... 

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Connected to a charger and 1 minute later... down to 0% ( It was not even a minute, it was like 15 seconds)

I have visited service centre 4 times now. They are so unqualified that they could not fix it.

Some claim there is no issue at all even aftee showing screenshots. While all this my warranty has run out.

Along the way i had to answer lame questions like If i played PUBG..

I sent an error report and a month later i got a reply stating "it a characteristic of the battery to prevent sudden shut down".

They converted a defect into a feature.

Help me guys.. is it normal or I am the only wierdo here?

If anyone know a way to escalate it do help me.

Cheers,
Waseem
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27 Comments
shqipron
Active Level 10
Galaxy Note
reset phone more than 3 times recently
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wasee
Active Level 7
Galaxy Note
even i tried resetting.. did not work
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HIRO
Active Level 7
Galaxy Note
brother i think your battery is damaged ...get it replaced
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wasee
Active Level 7
Galaxy Note
why only 15% drops.. why not the all of it?
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HIRO
Active Level 7
Galaxy Note
sometimg software get buggy n then battery start get damaged ...try onces
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wasee
Active Level 7
Galaxy Note
They had to do when it was under warrenty.. now ive to pay for it.. thats fine but what if it does not solve the problem? money down the drain
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HIRO
Active Level 7
Galaxy Note
brother go to service centre n show them tht somethng is happing with my phone ..they will tel u wat to do then
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nipoo
Expert Level 5
Galaxy Note
Change battery pattern
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wasee
Active Level 7
Galaxy Note
how to do that?
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