Original topic:

Samsung Note 9 Display issue

(Topic created on: 08-10-2020 08:44 PM)
1517 Views
Prem11Singh
Active Level 1
Options
Galaxy Note
I am facing discoloring issue after updating in july.
My screen gone completely green then i have to wait for some min its automatically fixed then suddenly i press the power button its gone green.

Is this software issue or display hardware issue..
13 Comments
PrakharMishra
Active Level 6
Galaxy Note
even note 8 users facing same issue of discoloration...
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

Anonymous
Not applicable
Galaxy Note
dear cs member 🙂still 13 vulnerabilities and 2 critical issues present in Samsung own software bro ...total 23 were there ..after 2.1 only 10 removed and then if someone simply updating software by using mobile data or wifi then it's bringing software holes over that and creating issues..thatswhy i allaways told to flash firmware from service center or use smart switch to install software which is actually and recommended process where Samsung provides non A B partition Type Ota software not like other companies A B partition Type...but unfortunately most of note9 users visitd service center and they have to paid full amount for display now it's whose responsibility? if a flagship device get this type of issue after software update then how we believe in software update process? overall same thing happening with note 9 which previously happened with note7 users and Samsung denied to free service
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Shreyask
Beginner Level 2
Galaxy Note
Same happened on my note 8.
Its due to adaptive brightness.
Go outdoors in full sunlight and check for the tint.
if its gone then turn off the adaptive brightness settings.
worked for me.
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