Samsung Note 20 battery charging issue

[Niharshah]

Hi,

I have purchased the Samsung note 20 from samsung online shop. I just wanted to know the average charging time for this phone to go from 0-100% from community members who are using Note20.

As my samsung note 20 takes more than 2.5 hours to.full charge. I have reported to samsung service center and they are telling that this is because i have installed more apps than which came default out of the box. So i need to delete and then check.

Can anyone please help me.with this. I have also complaint to Samsung support team and they are trying to find the reason.

Help would be appreciated

Thanks

Nihar Shah

[trendygautam]

it is 1.15 hours with Super fast charging

[Niharshah]

thanks for your reply but is it your hands on experience ?? as samsung service center is not agreeing to the same

[trendygautam]

Yes it is my hands on review

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "slow charging" issue kindly follow the given below steps:

1) Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>>Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern." 
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Niharshah]

Hi ,

Thanks for the response. I will surely share the screenshot by tomorrow. can you help me how to take device log files ?? as I am unaware about the same

[Niharshah]

I have already done the above all debugging steps