Original topic:

Samsung Gallery Files Disappeared

(Topic created on: 03-13-2024 11:51 PM)
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Jar0Ld
Beginner Level 2
Options
Galaxy Note
Why my Photos and videos in my Gallery instantly gone. I'm using my phone internal storage. When I check my device storage the available space increases, it looks like all my file were deleted. Is it possible to recover them?
3 Comments
sanups90
Active Level 5
Galaxy Note
Yes
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Galaxy Note
THEN TELL Jar0Ld HOW
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Samsung_specialist
Community Manager
Options
Galaxy Note

Please follow the following troubleshooting steps, which might help to solve the issue:

Turn on Show hidden system files:
search and navigate to (My Files) app
(My files > More Options (three vertical dots) > Settings > show hidden system files switch)

Check the trash in My Files and Gallery:
My Files: My Files app > scroll down and tap on the Recycle bin > touch and hold the missing file > Restore all.
Gallery: Gallery app > Menu (the three lines) > Recycle bin > Touch and hold on the image, or select the images you want > Restore

Check synced files:
(Launch Samsung Cloud app > Press on Gallery > Choose Microsoft one drive if not yet synced and look for the missing images).

Restore the Gallery files backup data:
Samsung Cloud app > Restore Data > Restore > Done

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