Original topic:

Samsung Galaxy Note 20 Ultra 5g

(Topic created on: 06-23-2021 08:57 AM)
127 Views
Usman_
Active Level 7
Options
Galaxy Note
Past few days "Galaxy store " and "Samsung Members" app mostly connectivity problem or crash upon open. Anyone facing same issues ? 
1 Comment
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi,

Try to clear cache the apps by following the steps below:

Setting > Apps / App manager > select the appropriate app "Galaxy store " > Tap Storage > Tap Clear cache (bottom-right).

Setting > Apps / App manager > select the appropriate app "Samsung Members" > Tap Storage > Tap Clear cache (bottom-right).

 

Try soft re-boot by holding and pressing the power key with the Volume down key for 7-10 seconds.

 

Hope that was helpful!