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Original topic:

SM-N9860 No 5G In Qatar

(Topic created on: 12-14-2020 04:56 PM)
FaisalAlBaloshi
Active Level 3
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Galaxy Note
I Have Galaxy Note 20 Ultra SM-N9860 And Iam On The Latest Firmware. 5G Is Not Working. I Received this text message from my carrier When i inserted my sim  ( Currently you are using 5G device which is not certified to access Ooredoo 5G Network, therefore you will not be able to access Ooredoo 5G network )

Can Samsung Fix This Issue By Updates?
Iam Waiting.
24 Comments
zikozuuz
Active Level 8
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Galaxy Note
if your smartphone isnt supported by your service provider then you should contact your service provider and ask about this issue
FaisalAlBaloshi
Active Level 3
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Galaxy Note
i did contacted them about this issue and their reply was 😪 (We Apologize for the inconvenience.
Please note that we are expanding our Network to support all the devices.)
zikozuuz
Active Level 8
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Galaxy Note
then you should wait because 5g network needs alot of work
FaisalAlBaloshi
Active Level 3
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Galaxy Note
yeah i have to wait but samsung is so slow on updates😔
0 Likes
Ghassj
Active Level 2
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Galaxy Note

hi, 

I have exactly the same problem, even on Vodafone it's not working.

FaisalAlBaloshi
Active Level 3
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Galaxy Note
Yes I Also tested it on vodafone same issue😓
0 Likes
Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Please bring the device to a Samsung Service Center to check out the issue.

Find the nearest service center to you online. 

Hope that helps!

 

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Carlston
Active Level 5
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Galaxy Note
It doesn't help, like here in UAE the service center will tell you that they're not supporting the device since it was bought from another country and that's **bleep** coz they're both made by samsung
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Smartphoner
Active Level 1
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Galaxy Note
Don't worry, it will work after you receive the Android 11 (one ui 3) firmware update. I had the same problem with my G9880 (S20 ultra) and as soon as I updated the problem was solved. You will receive the update in January!