FaisalAlBaloshi
Active Level 3
I Have Galaxy Note 20 Ultra SM-N9860 And Iam On The Latest Firmware. 5G Is Not Working. I Received this text message from my carrier When i inserted my sim  ( Currently you are using 5G device which is not certified to access Ooredoo 5G Network, therefore you will not be able to access Ooredoo 5G network )

Can Samsung Fix This Issue By Updates?
Iam Waiting.
24 Comments
zikozuuz
Active Level 8
if your smartphone isnt supported by your service provider then you should contact your service provider and ask about this issue
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i did contacted them about this issue and their reply was 😪 (We Apologize for the inconvenience.
Please note that we are expanding our Network to support all the devices.)
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then you should wait because 5g network needs alot of work
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yeah i have to wait but samsung is so slow on updates😔
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Ghassj
Active Level 2

hi, 

I have exactly the same problem, even on Vodafone it's not working.

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Yes I Also tested it on vodafone same issue😓
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Samsung_specialist
Community Manager

Hi there, 

Please bring the device to a Samsung Service Center to check out the issue.

Find the nearest service center to you online. 

Hope that helps!

 

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It doesn't help, like here in UAE the service center will tell you that they're not supporting the device since it was bought from another country and that's **bleep** coz they're both made by samsung
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Smartphoner
Active Level 1
Don't worry, it will work after you receive the Android 11 (one ui 3) firmware update. I had the same problem with my G9880 (S20 ultra) and as soon as I updated the problem was solved. You will receive the update in January!
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