Original topic:

S23 Ultra gets damaged under rain

(Topic created on: 10-07-2024 07:21 AM)
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Khalidzak
Active Level 2
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Galaxy Note
I am not sure how Samsung says S23 Ultra is water resistant and my phone easily not working well when I used it to take photos under rain. Water easily go inside all cameras and mics and charging open. Now I can't use all cameras because water inside and even selfie camera the water is inside 
15 Comments
Khalidzak
Active Level 2
Galaxy Note
Sorry I mean S23 Ultra
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Ali_Elwasief
Active Level 8
Galaxy Note
It isn't waterproof, it's water resistant. Try Samsung Support.
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Khalidzak
Active Level 2
Galaxy Note
Then it failed to resist water😂
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Samsung_specialist
Community Manager
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Galaxy Note

We apologize for the experience you went through. In this case the device needs to be inspected from our service centers, as you can check the below link for the nearest service center:

https://www.samsung.com/ae/support/service-center/ 

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Khalidzak
Active Level 2
Galaxy Note
Thank you dear. I will visit the centre soon
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Khalidzak
Active Level 2
Galaxy Note
Unfortunately Samsung Oman they said it is not under Samsung Oman warranty as the seller bought them from UAE. Either to go to Samsung UAE or contact the seller
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