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Original topic:

S pen connected, but disconnected when removed. Please explain the reason

(Topic created on: 12-28-2022 05:31 PM)
PrabaR
Active Level 1
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Galaxy Note
#spen 

1 Solution


Accepted Solutions
Solution
Galaxy Note
Hi 👋
It is kinda common issue 😕
For fix that Try these steps 😉
1. First Restart the device
2. Just reset network settings on your device
3. If you can try to connect another spen (don't buy a one) like from your friend After you will find which one had a problem
4. If anything didn't change, it means the issue isn't from s pen, so the best way is visit nearest samsung service centre or waiting for another security patch level update 📲

So if my comment is useful to you, use the 3 dots in my comment for accept my comment as a solution. 😉 👍

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2 Comments
Solution
Galaxy Note
Hi 👋
It is kinda common issue 😕
For fix that Try these steps 😉
1. First Restart the device
2. Just reset network settings on your device
3. If you can try to connect another spen (don't buy a one) like from your friend After you will find which one had a problem
4. If anything didn't change, it means the issue isn't from s pen, so the best way is visit nearest samsung service centre or waiting for another security patch level update 📲

So if my comment is useful to you, use the 3 dots in my comment for accept my comment as a solution. 😉 👍
Sha_zan
Expert Level 2
Galaxy Note
There are a few things you can try to troubleshoot and fix this issue with your S Pen on your Samsung Galaxy Note 10:

1. Make sure that your S Pen is charged. If the battery is low, it may not connect properly when removed from the phone.

2. Check for any visible damage to the S Pen or the charging port on your phone. If there is any damage, it may be causing the connection issue.

3. Restart your phone. This can sometimes help resolve issues with connectivity.

4. Check for updates to the Samsung Notes app and make sure you have the latest version installed.

5. If none of these steps resolve the issue, you may need to try resetting your phone. To do this, go to "Settings > General management > Reset > Factory data reset." Keep in mind that this will erase all data on your phone, so make sure to back up any important information before resetting.

If the issue persists after trying these steps, it is possible that there may be a hardware issue with your S Pen or your phone. In this case, it is recommended to contact Samsung customer support for further assistance.