Original topic:

S Pen issue

(Topic created on: 09-11-2020 07:56 PM)
354 Views
ksohail57
Active Level 2
Options
Galaxy Note
From past 2 Week Im Facing some Problem regarding my SPEN in my Samsung Galaxy Note 10 Plus.My Air Gestures are ON.My SPEN battery was also full.But when i take out SPEN for any screencapture or anything The error come up that SPEN Disconnectes.Than I again Pull back in but show Connecting that Shows erro again that reconnection Failed.I Have reset the SPEN N number of time But same issue i happening.Its seems that Its a bug fron start as i Use SPEN very less but currently when i pull it out i have noticed this errors.I think the Battery in SPEN is the issue has i have noticed that It is showing 100% when SPEN is inside the phone but when i pull it out the battery in momemt goes back to 10% and spen get disconnected,And when i pull back the spen inside i got an error "RECONNECT YOU SPEN".This issue is really frustrating.Tye screenshot and screen recording I have shared with You Kindly Look
0 Likes
TUSHARGAIKWAD
Active Level 2
Galaxy Note
really by update it will fix d problem
0 Likes
TUSHARGAIKWAD
Active Level 2
Galaxy Note
ksohail after update ur problem got solved or not jst let me knw
0 Likes
ksohail57
Active Level 2
Galaxy Note
no i have to replace my spen
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
noteloversk
Active Level 3
Galaxy Note
0 Likes
ksohail57
Active Level 2
Galaxy Note
dude replace spen is the only option, i did everything but no result, at the end i replaced my spen and got new one.
0 Likes
noteloversk
Active Level 3
Galaxy Note
hi sohail..

after replacing spen is everything working fine? what is the cost of replacement.
0 Likes
ksohail57
Active Level 2
Galaxy Note
Ya all good, 3100 rs is the cost of Spen. U have to check first by changing pen of another note 10 plus that , other's spen is working fine in you phone or not, if other spen is working fine in ur phone then it is the fault of spen and u need to replace it.
0 Likes
noteloversk
Active Level 3
Galaxy Note
how to check with other s pen? service center prople are saying they will order only on prepayment. after getting the new pen, if we face the same problem, money will be waste right,?
0 Likes
ksohail57
Active Level 2
Galaxy Note
dude find an another note 10 plus , my friends are having 2 note 10 plus so i checked it by replacing their pen in my phone.
0 Likes