Original topic:

RCS/chat feature gone after update

(Topic created on: 08-15-2022 11:33 AM)
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QueenE
Beginner Level 4
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Galaxy Note
Hi, has anyone noticed the chat feature is gone after an update? Even turning rcs on from more connection settings under connections is gone too! I'm trying to register from the message app but it's always failed. 
1 Comment
Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

 

If there is a problem with activation, please see the following:
In general, it depends on the network operator.
Check Chat Features:
Open the Messages app - Three dots at the top or more - Settings - Chat features - Check the status of chat features.

All users participating in the conversation must activate the chat features and check the data connection.
Make sure that both parties (your device and the other party's device) are using the latest version of the application.
Make sure that the application is the default application for sending messages (during settings - applications - three dots at the top of the page - default applications - or Default apps and choose message applications or SMS apps and choose the application.

 

Let us know if this helps. 

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