Original topic:

Question Regarding Storage Space in Note 8

(Topic created on: 09-10-2018 04:43 PM)
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Divyanshu95
Active Level 1
Options
Galaxy Note
First Question, Out of the 64 GB internel space, the system/user data has taken 36.8 GB, as seen in the screenshot. What is System/User Data ?

Also you can see in the screenshot, the available space shown is 27.2 GB. The used space includes storage used for Documents, Images, Audio, Video and Application, total of which is 15.6 GB. Apart from all this, I have data of 800 MB in my secure folder.

So the available space i.e. 27.2 GB and used space 15.6 GB + 800 MB of secure folder, gives a total of 43.6 GB. Let's take a round figure, let it be 44 GB.

When I got the note 8, the total available space I got out of the box was close to 50 GB but now it is only 44 GB, which raises a question. Where is the 6 GB utilized ? I understand that Note 8 got an Oreo update and hence a total of 1.5 GB update was installed. Even if you consider this update, still where is 4.5 GB data utilized ?

Please if anybody can clear my confusion.

Thank you.6cf6f360-27e0-477c-9eef-449474cc2a22.jpg
7 Comments
Nishitkohli
Expert Level 3
Galaxy Note
system user data means Almost 10GB occupied by system and remaining by you i.e. user of the device
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Galaxy Note
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Galaxy Note
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Jackie1982
Active Level 7
Galaxy Note
https://youtu.be/kLxcEFF78do
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admin_
Expert Level 5
Galaxy Note
Thanks for being with Samsung and sharing your concern. We would like to inform you that post update, new features or interface gets added in the device, so it might take up some space from internal storage of the device. However, we would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) so that the issue can be checked and resolved. Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Divyanshu95
Active Level 1
Galaxy Note
Thank you. I will provide a log or video.
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Cheema22G
Active Level 1
Galaxy Note
MY PHONE HAS 8GB INTERNAL STORAGE....I HAVE DELETED ALL FILES IN INTERNAL STORAGE...BUT STILL ITS 7.75 FULL....I HAVE ONLY SOME APPS...I DONT FIND ANY LOGIC IN IT I WANT MY INTERNAL STORAGE
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