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Original topic:

Poor software update

(Topic created on: 07-20-2021 12:37 AM)
maltiti
Beginner Level 2
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Galaxy Note
Dear samsung regarding to the latest note 20 ultra 5g software update is poor reason of camera zoom and so many applications not loading snapchat ,facebook etc.. please a fast solution and the camera in zoom out normaly is showing that is zoom in please support asap or please contact me in uae timing from 12 pm up to evening at 00971555505726 for more details needed
3 Comments
MohammedSijah
Expert Level 1
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Galaxy Note
Hi, Please try after wiping your cache partition.
Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.
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Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Please bring the device to a Samsung Service Center to have it checked out and help resolve the issue.

Find the nearest service center to you online on Samsung.com

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maltiti
Beginner Level 2
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Galaxy Note
Auto focus camera zoom in alone its from tge new latest update phone is new no any issue with it please find the issue with your it team to have a new software update and facing a problem with signal and internet connectivity too much issues with new software update