Original topic:

Phone getting off after battery goes down from 50%

(Topic created on: 01-08-2023 08:40 PM)
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sidvyas0007
Active Level 1
Options
Galaxy Note
My phone getting off after battery goes down from 50 % and if a switch it on then it shows 2 percent and 2 percent is workable for many mins
can u tell whats the main problem I'm facing in my phone
Model Note 10 lite 
5 Comments
piyussh07
Expert Level 5
Galaxy Note
It's time for "Battery Lo"
sidvyas0007
Active Level 1
Galaxy Note
what can i do now?
piyussh07
Expert Level 5
Galaxy Note
Change your battery from authorized service centre
Mnkg279
Active Level 7
Galaxy Note
Battery calibration issue. Try depleting battery completely, so phone switch off, and then charge from 0 to 100% in poweroff mode.
cs-member11
Moderator
Moderator
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Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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