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Original topic:

Note9 dual whatsapp issue

(Topic created on: 07-06-2021 10:45 AM)
WaleedIhsan
Beginner Level 2
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Galaxy Note
I cant download files and cant open them either. I have to forward files to other whats app to open them
2 Comments
MohammedSijah
Expert Level 1
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Galaxy Note
Hi, let's hope it will be rectified soon.
0 Likes
Samsung_specialist
Community Manager
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Galaxy Note

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.