Original topic:

Note9 One UI 2.1

(Topic created on: 06-18-2020 12:06 AM)
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titan3
Active Level 4
Options
Galaxy Note
Highly impressed with new features from One UI 2.1 on Galaxy Note 9, especially i loved that now i can move cursor while typing. 

Still disappointed that samsung has not fixed Yello display issue from March security update. As so many users are facing this issue and its almost 3.5 months still there is no official updates from Samsung. 

I think there is no point of giving this types of major updates if samsung cant fix such big issues which so many users are facing while using thier phones.  
8 Comments
Ashraf144
Active Level 6
Galaxy Note
Yellow display issue ?I didnt get it like that
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titan3
Active Level 4
Galaxy Note
whenever i changes the brightness, it shows display color changes and it shows yellow horizontal lines on display
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sensam
Active Level 7
Galaxy Note
that's hardware issue not software
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titan3
Active Level 4
Galaxy Note
No..bcz If i keep AOD on then use my phone its working perfectly fine, but If i turn off AOD then turn on my phone then its not working properly. If its hardware issue, i should get in both the cases.
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sensam
Active Level 7
Galaxy Note
whatever you say, after sometimes you will accept this as I researched enough in this.
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titan3
Active Level 4
Galaxy Note
How would I !! Because before updating it was working fine, and just after updating i m facing issue...So as per u while phone was updating, hardware gets damaged nd its display issue !! How ???
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cs_member9
Active Level 7
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Thank you so much for your valuable feedback regarding new feature and  we are very sorry for the inconveniencecaused to you regarding display.

 

Please be assured and to resolve "Display issue" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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RubinTech
Active Level 4
Galaxy Note
Samsung Note 9 Display Problems
Please Join only if you are facing the Display discoloration or Overheating or horizontal lines on display when the brightness is set to low. All these issues are started recently after software update, not by any accidental or physical damage to display.
https://t.me/samsungDisplayProblem
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