Original topic:

Note 9 Yellowish-green screen

(Topic created on: 09-03-2020 11:22 PM)
364 Views
Anilsharma09
Beginner Level 2
Options
Galaxy Note
I am also facing similar issues after recent update in August 2020 screen turns yellowish green with visible horizontal lines. Samsung is behaving like they don't know anything about it. Most of the devices are out of warranty and moreover new products are launched and if they accept this it will affect their new products sale badly kindly raise your voice on every platform as they are throwing it on users service center personnel are illogical at time and denying foc screen replacement claims
@samsung please do not make excuses its your fault and there are many users across the globe who are facing this issue you cannot escape from this .Guys come together and make them realize. 
7 Comments
veer
Expert Level 5
Galaxy Note
yes brother most flashship phone faced this issue go to service center reinstall software brother
0 Likes
shadab923
Active Level 4
Galaxy Note
that will not help even after rooting and back to pie 9.
0 Likes
veer
Expert Level 5
Galaxy Note
yes but they provide charges for it so install it
0 Likes
iamskhabeeb
Active Level 8
Galaxy Note
facing same issue
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
Anilsharma09
Beginner Level 2
Galaxy Note
You should accept that this was happened due to faulty update and resolve this matter nor harassing your customers by calling them to service centers for illogical comments to avoid foc repair
0 Likes
Acoustic_Hive
Active Level 1
Galaxy Note

Please try this. It helped my phone to be useable.

https://youtu.be/LBPET5BFl54

0 Likes