Original topic:

Note 9 Live Focus not working

(Topic created on: 04-10-2019 08:00 PM)
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mohdiqbalsaleem
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Galaxy Note
Hi. I'm from Hyderbad, India. The customer service here is horrible. They can't even address properly. I bought my galaxy note 9 in October 2018 and I noticed a problem now with the camera. When I put the camera in live focus mode the camera starts to vibrate and make noises and the image its not focusing and it also happens in auto mode when I pass the 2.0 number in the zoom bar. Anyone may know why this is happening?  And maybe it have a solution for me. Thank you all in advance.
18 Comments
Galaxy Note
I believe, I have to do this. There's no other option left out for me.
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Galaxy Note
I asked @samsung to pick up my phone and repair it.
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Galaxy Note
They took the phone yesterday and bought back today with more surprise in it.
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Galaxy Note
A dent on left side of fingerprint sensor and a dent beside stylus.
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Galaxy Note
And the heights is they want to accept it that it's my fault. Though there executive took the phone yesterday after thorough inspection.
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Galaxy Note
Now, today they called me and said it that the service will get get a bad remark and they can replace things in next month. And they want to take back my phone in the damaged condition and use it and they will repair it without the case number in the month of May.
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Galaxy Note
How do I need to escalate this?
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Galaxy Note
Finally, things worked over a fight and I won.
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Galaxy Note
Thank you, all.
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