Original topic:

Note 9 Display Discoloration Green Tint

(Topic created on: 11-21-2020 08:47 AM)
189 Views
AK0101
Active Level 6
Options
Galaxy Note
Hi,

Note 9 Display discoloration affected  users.

I am also facing same issue after installing March Security 2020 update.  And yes I am under Extended warranty  of Samsung Care Pack. But I will fight for what is wrong.

As we keep on getting robotic / copy paste solution from Customer care.

I contacted Samsung Care thru WhatsApp and thru their contact numbers. And I got 3 different answers.

1. WhatsApp - CC executive says "YE ISSUE TO PEHLI BAAR SUN RAHE SIR HUMLOG NOTE 9 K LIYE"

Called on Customer care numbers and 2 different solutions:

1. First Lady said may be there are problems we don't know, but after giving her the facts that this is worldwide issue, she kept on hold and said that she discussed  with R&D executives  and they told her that may be they are aware of this issue and whoever will register the complaint by calling Samsung CC, they will push some security patch only to those affected persons phone to resolve this issue.


2. This person told me that may be there are issues , and I asked then who all are the person mentioned  below on Samsung Members App with Note 9 facing  this issue. Because you are not confirming rather telling me that there can be iasue as such. After  putting on hold he said that  his seniors indeed confirmed that there are note 9 display issue and whether those are in warranty or out of warranty it will be fixed free of cost and condition is there should be no physical damage. (I have the call recordings of both)


Now question to everyone with Note 9 issue as hiw far you would go for this issue and how would you put fight with Samsung.

And AGAR KOI ISSUE NAHI , THEN WHO ALL ARE THE PERSON MENTIONED BELOW WITH NOTE 9 ISSUE.

KYA HUM LOG COVID19 MEIN MAJE LEIN RAHE.
Because Samsung haven't  responded yet.

If this is the behavior,  then I would rather sell kidney and buy iPhone,  also I am done with Exynos processors in flagship phones. 

Affected Users on Samsung Members App Reply from user of Samsung Care
MrAbdulRahman
sjt07
aswinx1985cs-member13 Active Level 6
SPenUser
D84 Active Level 1cs_member9 Active Level 6
BMKHANcs-member13 Active Level 6
MilanGandhics-member13 Active Level 6
SpaceNinja
Krish516cs-member13 Active Level 6
parvez1122cs_member9 Active Level 6
SheetalPalcs_member9 Active Level 6
dipen1998cs_member9 Active Level 6
Manoosecs_member9 Active Level 6
Samsung_CmkgpoS
Sourabhd2cs_member9 Active Level 6
VikramsinhParmarcs_member9 Active Level 6
Samsung_N8lBUhlcs_member9 Active Level 6
Signupcs_member9 Active Level 6
Amolkamble123cs-member13 Active Level 6
AnkitTheRajputcs-member13 Active Level 6
umeshsen09Samsung_Support3 Moderator
Samsung_c4KWKFUSamsung_Support3 Moderator
Bhavesh20Samsung_Support3 Moderator
lily123
Varun013cs-member13 Active Level 6
sudarsanavarma
shoaib26
NanavarasSamsung_Support3 Moderator
Metalhead11
Samsungnote9_usercs-member13 Active Level 6
RajeshkannaS
AGPcs-member13 Active Level 6
hmlsgSamsung_Support3 Moderator
jay222Samsung_Support3 Moderator
shifan3612
AnonymousSamsung_Support3 Moderator
Sumeet6795
Sumair123Samsung_Support3 Moderator
Samsung_hzzPckvcs-member13 Active Level 6
Abhi031288cs_member9 Active Level 6
titan3cs_member9 Active Level 6
SCORPIONADHVISamsung_Support3 Moderator
Sufeemohammadcs_member10 Active Level 6
beingRajnish
MilanM
AbhirupYuvraajcs_member10 Active Level 6
RajiAgil
Tejdeepk
Samsung_kLCEXgkcs_member10 Active Level 6
Samsung_N25rz2c
AK0101cs_member10 Active Level 6
AvinashKGPSamsung_Support3 Moderator
Jay831Samsung_Support3 Moderator
ricky77Samsung_Support3 Moderator
RahulS99Samsung_Support3 Moderator
Sai2007cs_member10 Active Level 6
mayankgautam0303Samsung_Support3 Moderator
priyanka08cs_member10 Active Level 6
Arul2721
Sumeet6795Samsung_Support3 Moderator
samsung1waygiccs_member10 Active Level 6
Samsung_UEbU3Au
Aditya-Mcs_member10 Active Level 6
Sandeep72Samsung_Support3 Moderator
skmusicSamsung_Support3 Moderator
maddynote9Samsung_Support3 Moderator
AmarkangdaSamsung_Support3 Moderator
DEVIL1613Samsung_Support3 Moderator
rameshnatarajank
saranramSamsung_Support3 Moderator
sidzoomSamsung_Support3 Moderator
shrenzcs_member9 Active Level 6
Nazmics_member9 Active Level 6
rahulr020cs_member9 Active Level 6
Arun2303Samsung_Support3 Moderator
Signup
Sowjanya22Samsung_Support3 Moderator
shoaib26Samsung_Support3 Moderator
maddynote9
vedsha08

18 Comments
Samsung_Support5
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > ask question) so that we can assist you accordingly.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
AK0101
Active Level 6
Galaxy Note
I already did that twice, lots of people have. But guys just doing robotic copy paste of responses. And Samsung CS is of no use till that.
0 Likes
nsesh
Beginner Level 2
Galaxy Note

I have the same problem with my note 9 it's showing green tint when I keep it in medium brightness. Because of this issue I'm using it in manual brightness mode. And when I contacted Samsung via Samsung members app they told me to visit service center. So I went to the service center and checked with the service guy he was inspected my device and he said that I need to change the display and it's a physical damage, but my mobile is in a good shape it doesn't even have a scratch on it. When I asked the same thing he came with a silly reason like even though it doesn't have any physical damage display might damage because keeping it in my jeans pocket.

0 Likes
AK0101
Active Level 6
Galaxy Note
What's the status of your phone . What Service center has to say. Because based on your solution only we would come to reality check whether it is Hardware or Software issue. Please update us
0 Likes
AK0101
Active Level 6
Galaxy Note
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
0 Likes
Eugeneebao
Active Level 1
Galaxy Note

Same issue with my samsung s9+. This is very depressing. Hope an update could fix the problem

shyamsai
Active Level 1
Galaxy Note
even meet I love my phone ..plz fix it
0 Likes
mdanjum
Active Level 1
Galaxy Note
my phone also has this issue
0 Likes
mdanjum
Active Level 1
Galaxy Note
I took it to the local Samsung authorised service centre they want 20k to replace the display. this without any liquid or physical damage
0 Likes