Original topic:

Note 20 ultra got messed up after android 13 update

(Topic created on: 12-02-2022 11:12 PM)
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Nadyy
Active Level 2
Options
Galaxy Note

It's been a week after the software update. I'm facing lots of problems in my note 20 ultra. 
 Camera Auto focus issue - The camera became worse after the latest software update. It won't focus the subject which you're going to capture. Mainly the focus is not working for the subject which is closer. The focus just fluctuate on its own. Sensor issues. The orientation Sensor gone crazy after the latest update. Especially, when trying to take a picture in portrait, it changes to landscape mode even though it's in portrait orientation. Compass is also not pointing the direction properly. May need to restart the phone often. Battery drains much faster than in the previous update. 




19 Comments
Nadyy
Active Level 2
Galaxy Note
Anyone facing above issues?
yamahead
Beginner Level 2
Galaxy Note

Same here... Have to restart the phone to fix it. 

 

JamRock876
Beginner Level 2
Galaxy Note

Yes, the graphics is killing my eyes. When I swipe apps screen the graphics has this flickering effect since the update. So hard on the eyes. 

ramnatarajan
Active Level 5
Galaxy Note
I'm also seeing battery drain issue after this update. I charge once a day before but now charging it twice.
Nikki1107
Beginner Level 2
Galaxy Note

Mine was updated 2 weeks ago since I've had the above issue, battery draining way faster and taking longer to charge also my Spen connection and my screen not always sensing it. 

SophiaHalilova
Beginner Level 4
Galaxy Note

I have been having issues with my Galaxy Note20 Ultra 5G. They have started last Monday after i have installed the latest Android update. Something interferes with the speaker volume. It randomly goes up and down or sound disappears completely. That affects ANY kind of sound - making a call, watching a video, listening to audio and even phone ringtones and system sounds. Also bluetooth headphones have a poor sound quality. The problem temporarily disappears after a phone restart or simply turning the bluetooth off and on. And then it reappears again. Very annoying. Also my Galaxy Watch5 runs out of battery twice as fast now despite installing an update for it, too. Probably because of the bluetooth issues, I suppose...

cs_member8
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

SophiaHalilova
Beginner Level 4
Galaxy Note

Thank you! I'll try that. How do I find the error log? The phone doesn't show any error messages when it's misbehaving.

Adeline
Beginner Level 2
Galaxy Note

There is no error log for camera focus issue. Please advice how to feedback to samsung and solve the issues. 

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