I am facing network dropping issues from the day one. I contacted customer care, they are not able to solve the problem and finally visited the service center and they identified the mobile had defect on arrival. I spent lot of time for this process. So, got the DOA certificate from service center and update to Samsung store team. They said, it will 15 days to refund the amount or replace the mobile.
This is the was Samsung supporting the premium mobiles. I don't have mobile during these days and money also with them, not able to buy new new mobile also.
There is no proper support for premium mobiles, even though spent huge amount, we have to struggle like this. Is this really trusted brand in India?
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
I bought mobile through samsumg online shop. Finally, they processed the refund on yesterday. It will take 5 days to get back my account. Anyway, process is too long, this should not be good for such a costly mobile.
We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.
