Original topic:

Note 20 Ultra

(Topic created on: 09-07-2020 02:45 AM)
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Anonymous
Not applicable
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Galaxy Note
Actually I noticed something when i record videos by the rear cam 9:16 8K.. the quality is a little bit..not ok..it's noisy..has grains..anyone is facing that issue?
6 Comments
Ahmadأحمد
Active Level 6
Galaxy Note
you need to use external memory card to see better performance, with internal memory u will have same issues
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Anonymous
Not applicable
Galaxy Note
Thx for the reply, but how is it connected?
I meant while I'm recording the video it shows low quality recording.
I had almost all the Note series, never faced that issue before.
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Ahmadأحمد
Active Level 6
Galaxy Note
8k needs more memory and storage space to run and capture, also you need to get memory card supported 4k and above , like sandisk extreme pro
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Ahmadأحمد
Active Level 6
Galaxy Note
I was concerned and did the test with memory card and worked fine also playback smoothly
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Anonymous
Not applicable
Galaxy Note
Okay, will give it a try..Thx man
Members_Admin
Community Manager
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Galaxy Note

Hello!  We understand your issue but it needs observation and comparison with the same model if the issue is authentic. 

 

Please visit the nearest Samsung authorized service center in your area to check the phone physically and visually.