Original topic:

Note 20 Ultra auto Restart after UI 5.0 Update

(Topic created on: 12-04-2022 04:43 PM)
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Jessie1692
Active Level 1
Options
Galaxy Note
My phone is auto restarting everytime after freezing for 3 sec. This is happening after I upgrade from UI 4 to UI 5.

Is there any solution to this.

Are anyone facing the same issue..??? 
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4 Comments
Vikram1501
Active Level 7
Galaxy Note
Factory reset
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Sanjz22
Active Level 3
Galaxy Note
There's an option called "Auto Optimization" which might be turned on just check it out. You can find the option in the Device Care setting under additional care.
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sahir
Active Level 1
Galaxy Note
Its happening on my fold 2 too. Also the phone app freezes sometimes and whatsapp is laggy.
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cs_member8
Moderator
Moderator
Options
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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