Original topic:

Note 20 Ultra Dead Screen & Repair

(Topic created on: 04-28-2022 07:58 AM)
JimmyA
Active Level 7
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Galaxy Note
Just want to share with you guys what happened to my phone and the experience i had with the Samsung Service Care Center.

While sending a photo on whatsapp, the screen went off. I thought the phone locked or turned off. Turned out it was not emitting light anymore, phone was on, receiving notifications that i can hear and see on my watch, even was able to type in my pin by guessing the placement of the numbers, and the fingerprints reader was also working.

I have a 2 years samsung care+ warranty. Took it yesterday at 2PM to MOE service center, received it today at 4PM fixed. No reset or after fix format was done or needed, and it was considered as a device flaw and i was not charged. 

I wanted to share the issue and thank Nabil from the service center who followed up with me and got it done in 24 hours, knowing that on Fridays there are no technicians working. 

Make sure to get Samsung Care +.

The only downside is that they removed my white dome screen protector during the fixing process, and i had to pay 43$ from my own pocket for a new one. 
8 Comments
bb91_SA71
Active Level 10
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Galaxy Note
Hai,
Samsung always care for customers.
Thank you for sharing your experience 😊
JimmyA
Active Level 7
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Galaxy Note
Hey, Not always :) i had a horrible experience with my galaxy gear, 2 years ago where it was returned to me open after the check up and had water enter it. Stayed 2 months with management on and off in order to sort it out. I give credit where due and share the good and bad.
bb91_SA71
Active Level 10
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Galaxy Note

Okay. Good luck !!

AhmerMalik
Active Level 7
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Galaxy Note
I was on vacation my Note 20 Ultra 5g screen sudden dark call ringer notification, Bixby working also I used phone with help of Samsung Dex. As I was outside UAE notable to visit Samsung Service Center but after few days of dark screen with hit of Auto Software update display back and phone working perfectly.
Samsung_specialist
Community Manager
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Galaxy Note


We appreciate you taking the time to share your ideas. Please know that we are continually working to improve the Samsung customer experience, and we have taken your feedback into consideration. In the future, please do not refrain from contacting us with any questions and suggestions you may have!

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Uzmashaikh
Active Level 1
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Galaxy Note
I have faced the same issue on 7th August and visited the service center at baniyas Square. Dint know what they did but they got the phone restarted. When asked they said reduce the data on the phone. If that were the case my Note 3 that I still have should also stop working but that still works fine with a full memory. These phones need to be a beast of a phone to enjoy multi tasking and have a lot of space. Also I had brought my phone from the Samsung web store with the pre order offer and was told it has samsung care plus but on my last visit I got to know that this is something u need to activate. I have raised a complaint for this with the useless contact center ad their useless managers but they don't seem to help I am escalating this to now Check on getting the samsung care. Will post back on samsung's reply. Friends if u have brought the samsung care in the initial offer please check with samsung if the offer was activated on the phone or not.
Ali_Elwasief
Active Level 6
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Galaxy Note
It is a common issue for note 200 ultra
Ali_Elwasief
Active Level 6
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Galaxy Note
I mean note 20
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