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Original topic:

Note 20 Ultra 5G

(Topic created on: 11-08-2020 01:19 PM)
WAWI
Active Level 1
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Galaxy Note
Very sad to say that you became one for the worst companies when it comes to customer service, my Note 20 Ultra 5G (your mighty flagship device) screen died without even touching it, and when I took the device to be repaired I was told that it is not under warranty because of a tiny dent else where! The screen is crystal clear without even a scratch and it just went dead. And want me to use my insurance to fix it! If a minor dent will kill their devices please avoid and try to buy a solid device that will not die suddenly on its own.
2 Comments
aramis
Active Level 10
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Galaxy Note
call the support to raise your complain
0 Likes
Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

Please call the customer call center and request for remote assistance to help resolve the issue.