Original topic:

Note 10 Extremely slow and unresponsive while charging with Original Charger

(Topic created on: 04-08-2020 03:30 AM)
Charcreate
Beginner Level 5
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Galaxy Note
Brand New Note 10 which is only 5 months old. All software up to date, no third party apps. From about 4days, the touch commands became exremely unresponsive and/or slow/occurs ghost touch whenever plugged to the Charger came with the original pack (no other charger accessible due to lockdown) When it becomes unresponsive, the phone stucks. But after switched the display off with power button and switched back on, phone responses for a while and starts behaving in the unresponsive /sluggish way. This does not occur when the usb c cable connected to PC (but charging takes more than double the time it indicates) I'm kind of helpless as this global pandemic has made us stay home and can not walk in to a Samsung service or somewhere. Warranty remaining for only one month (6month warranty for accessories in the package) for accessories. Could not find this issue was addressed in any forum or community. Anyone any suggestion pls
 
Phone restart 
One UI 2.1 Update 
Clearing Cache all done but no luck
Sorry for the long text  
4 Comments
Thusharara
Moderator
Moderator
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Galaxy Note
Please report as Error Report
Thusharara
Moderator
Moderator
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Galaxy Note
They will check and reply you.
Charcreate
Beginner Level 5
Galaxy Note
Thank you 🙏
0 Likes
αlpha
Active Level 8
Galaxy Note
Report your system logs using this app. and try factory reset..