Note 10 Battery Not Available/Hate Samsung

[prajwalagarwal]

I submitted my Note 10 at service center for battery replacement as the battery is swelling. After 13 days, my request was closed saying BATTERT NOT AVAILABLE IN WHOLE COMPANY. 

Talked to Senior supervisor, they are helpless.

Neither Samsung is ready for any compensation, nor they have any solution. First they said that battery is in Transit and will reach service center. Now they refused that not available.

They guided me to buy a new phone now 

Is it my fault that Samsung is not able to repair my phone? Gave up your hands! 

I paid advanced payment also.

But whole Samsung Executives are clueless what to do.

# I need my Phone to be replaced or repaired.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SanT8]

I have been informed that you claim your refund if you provide your phone with bill and box, since they don't have the part to be replaced