Original topic:

Note 10+ Android 11 and Oneui 3.0 heavily bugged

(Topic created on: 01-25-2021 03:25 PM)
252 Views
Shreyas007
Active Level 3
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Galaxy Note
So far having trouble with following things daily:
1. Network issues: Frequent searching for network and not registered on network error while calling. 
2. Camera recording poor quality, particulaly in slomo, the resultant video plays as if am pausing the video every 2 secs, wish i could attach the video recording here for samsung to understand. 
3. Heavy battery draining: Earliest my battery once charged to 100%,would last more than 24hrs with daily usage. Now I have to charge my note 2 times daily. 

9 Comments
Ehsank
Expert Level 5
Galaxy Note
If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

Ehsank
Expert Level 5
Galaxy Note
and I also suggest if you not done yet then do some settings to save more battery life and observe for next 1-2 days, it will give a noticeable difference

1. Settings>Connection>more connections settings> disable nearby device settings.

2. Settings>>Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

7.  Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.
Shreyas007
Active Level 3
Galaxy Note
I guess these are tips and tricks to reduce battery usage. But my main concern is, that previously without setting your mentioned parameters, my note used to last 24+ hrs after single full charge, which after the update, has been reduced to about only 12hrs.
And also, most of the options were already as you had mentioned, didnt need to change.
Shreyas007
Active Level 3
Galaxy Note
Also, if you are a owner of Note 10+, and have updated to Android 1q,kindly go to your camera, shoot a slomo video, watch it, and give me your opinion. I would very much like to know of I am the only one with issues.
Thanks in advance.
Ehsank
Expert Level 5
Galaxy Note
unfortunately i m not a user of note 10 dear, but as of now you can perform cache partition and also send feedback, and if possible do visit service centre once
Palindrome
Active Level 6
Galaxy Note
slow mo is badly f.u.c.k.e.d_u.p.
Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Shreyas007
Active Level 3
Galaxy Note
That resolves only 2 out of 3 main concerns, what about the camera feature? Have you guys even seen the video I have uploaded with my last mail to customer support? No comments on that?
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Avi7308
Active Level 5
Galaxy Note
i m facing the same issue with slowmo video and 4k 60 fpsvideo heavy frame drops
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