Note 10 AKG earphones not working

[AndiDon]

I've tried the solutions I've seen on this platform and online and nothing is working. These include: The developer USB solution; testing sound with Safe mode; Seperate App sound and restarting. Please help.

[Jongwe]

Samsung never bothers to answer any questions

[AndiDon]

😭

[Maps_sam07]

Hello AndiDon

Kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

[M2NGWA]

Time to get new earphones. Taking them for repairs won't help unless it's the actual phone itself. Takealot has stock