Original topic:

Network issues on Note 20 5G after June 2023 Update

(Topic created on: 06-23-2023 03:57 AM)
1356 Views
BasharAkal
Active Level 1
Options
Galaxy Note
Hi
is any one else facing network connectivity issues after the Latest update in June?
My device just keeps losing signal and keeps getting disconnected from the network. 
i noticed it keeps jumping between 5G and LTE, so I switched off the 5G and the same is happening when only on LTE!

the network overall keeps disconnecting, calls internet and everything and i keep just putting it on flight mode and turning it off again, just to reset the network!! its really frustrating and i hope some one have an answer on what to do.

Thanks

Last updated that caused the issue:


image
the update that caused the issue in netwrok connectivity



9 Comments
SHINAN-EpFBz
Active Level 7
Galaxy Note
I'm using note 20 ultra 5G, and there are no issues with the network
0 Likes
GKiswa
Active Level 6
Galaxy Note
Same issue without update.
I never update my phone only few apps which is necessary.
But today my phone no network.
0 Likes
salmanul
Expert Level 2
Galaxy Note
Clear the cache partition. This can sometimes fix minor software issues.
0 Likes
salmanul
Expert Level 2
Galaxy Note
Turn off your device.
Press and hold the Volume Up button, the Bixby button, and the Power button at the same time.
When you see the Samsung logo, release all three buttons.
Use the volume buttons to scroll down to Wipe cache partition and press the Power button to select it.
Select Yes to confirm.
BasharAkal
Active Level 1
Galaxy Note
Thanks Man
I tried it as you described and cleared the Cache .. still remains the same.
But thanks for the help anyway
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi there, 

We would like to apologize to you regarding the case you are going through as well as the inconvenience caused. You may try to reset the network settings from the device settings > General > Reset > Reset Network settings. And, If the issue still exists with you please visit one of the authorized service centers.

Let us know if this solution works for you.

0 Likes
al_hubb22
Active Level 1
Galaxy Note
I visit in kuwait ur customer center they keep ur mobile for 2 to 3 days and v will check my mobile is not in under warranty and there is not my mistake even I didn't mis use my mobile who will pay the charges after updating a software
0 Likes
Philiboz
Beginner Level 2
Galaxy Note
I have excatly same problem after the last update its so annoying that I want to change the whole phone
0 Likes
BasharAkal
Active Level 1
Galaxy Note
just to let you know .. I did change my phone due to this issue
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