Original topic:

Network issues after the new update

(Topic created on: 01-24-2022 10:53 AM)
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NoteStar23
Active Level 1
Options
Galaxy Note
1) sometimes cellular network gets automatically disconnected really frustating when on con call or while playing game. 

2) When i put call on speaker the person who is on call with me hears double sound.

Plz guide me. 
3 Comments
Randy_Lahey
Active Level 5
Galaxy Note

This could be a network problem so reset your network adapter to solve this, and the double sound you hear also could be the same problem so better reset the network adapter in your phone and still you face the problem go to the Samsung service center.

NoteStar23
Active Level 1
Galaxy Note
Thanks dear, visited service center, but still the same issue. Will visit tomorrow again.
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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