Original topic:

NOTE8 ( EXYNOS) BLACK CRUSH AND COLOR BANDING AFTER RECENT UPDATE...

(Topic created on: 08-29-2019 07:24 PM)
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PRANAY58
Active Level 3
Options
Galaxy Note
After April 2019 update from then I was my note 8 EXYNOS version was facing black crush issues I tried all possible troubleshooting steps.
1.factory reset 
2.Wipe cache
3. Hard rest.
But none worked after RECENT Aug update...it just got slightly better....but it wasn't completely fixed...dont know why SAMSUNG creates this type of annoying EXPERIENCE to customers...This already happened with S9.....IS ANY OTHER NOTE 8 EXYNOS ALSO FACING THE SAME COLOR GRADING ISSUES..?????HOPE SAMSUNG solves it earliest as possible.....Display is life for mobile can't handle it while it **bleep**...PRESENT USING SCREEN BALANCE APP FOR TEMPORARY SOLUTION IT WORKS BUT IT FILTERS OUT WHOLE screen badly.....
7 Comments
sushruta
Active Level 2
Galaxy Note
hi...can you post screenshots? using same note 8 version hut here its fine..
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smrit
Beginner Level 2
Galaxy Note
I'm having the same issue... did you get it solved anyhow?
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PRANAY58
Active Level 3
Galaxy Note
present using screen balance app that's it...its like TEMPORARY fix...bit bcoz of it blacks turns to pale yellowish color after u calibrate it.....but solves the worst black crush problem.
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smrit
Beginner Level 2
Galaxy Note
is it definitely an update issue or is it a problem with the display?
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PRANAY58
Active Level 3
Galaxy Note
software...only....if black crush or pixelating is only limited to a part of screen then its hardware problem
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Pushkar1195
Beginner Level 2
Galaxy Note

Yes....Since a few days now, I am experiencing Colour banding all over dark scene. The problem has started since I installed the latest update.

 

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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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