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Original topic:

NOTE 9 GETTING HEATED

(Topic created on: 02-09-2020 05:02 PM)
shazhasna
Beginner Level 4
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Galaxy Note
Dear Samsung Team 

I am facing an issue with my phone last 2 days as it is getting over heated when I am trying to open any applications. When I play some games it is getting over heated like hot pan and I need to get away the phone from my hand due to the high heat.
I am little feared will it explode as like previous note versions and I dont want it to happen. This phone is under warranty period also. Can you please help me regarding this . I am not user for last 5 years and I am facing this issue for the first time
6 Comments
j7profan
Active Level 3
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Galaxy Note
hmm....that seems odd note 9 seems to have a built in cooling chamber. did you give iut your phone for any repairs lately?
shazhasna
Beginner Level 4
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Galaxy Note
no I want to confirm if this has happened to anyone before. application is getting stopped inbetween because of the extensive heat I guess
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Pawtatuh
Active Level 7
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Galaxy Note
you can contact samsung directly through this app. go to the main page, click the blue circle on the bottom right corner, choose send feedback option, follow the steps and describe your issue there. you should get a response withing a couple days. you're just contacting other users like you by posting here.
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gsilverveilb
Active Level 6
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Galaxy Note
You can always call their service center or drop by if you have concerns on your phone. So far I have not encountered this issue since I started using my Note9 last year April. But really if heating is such a concern you should just call up and visit the service center.
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Samsung_specialist
Community Manager
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Galaxy Note

Hello, 

Can you please contact our call center on 800 7267864 and request Remote Management to have the phone checked, but if is too hot, then please bring the device to nearest service center.

www.samsung.com/sa/support/servicelocation/.

Thank you

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Leo181
Active Level 1
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Galaxy Note
same here its started getting heat while playing right after the update
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