Hi, I'm from Oman.
I got issue of my 3 month old Note 20 Ultra, suddenly it went BLACK SCREEN. I was clicked volume key to silent incoming call yesterday & It's happen since then, The screen went totally black, was tried several times to restart , but only it vibrate and make little sound but no screen, screen doesn’t display anything.
Yesterday visited Samsung Service Center- SARCO/ GPT with initial check up the technician said the screen was having issue & need to open phone - need to change needy, The fixing will be take up-to 5 days. Can’t imagine for 3 months old phone have to face this & instead of getting replacement new unit they offered to repair/screen replacement only, with several excuses.
This is shocking, for such a high end flagship has this major issue, by regular usage and less than 3 months.
Very disappointing, was IPhone user since 8 years & migrated to Samsung for note 20 Ultra spend almost $ 1350 and it gave me impression with huge disappointment/ frustration.
there must be better option rather than repair for such high end flagship phone.
Note: My phone has never dropped or submerged in water.
anybody else faced same issue ? And what’s outcome ?