My Ultra 22

[ElavinioAlexandre]

My Screenchot dosen't work

[NotAdmin]

Lower volume button + power button?

[ElavinioAlexandre]

Nothing...🥵

[NotAdmin]

Hmmm, do the buttons work individually? Like does the lower volume button lower the volume and the power button switches the screen on and off?

[ElavinioAlexandre]

This process I know, even so it does not give, comes information about IT policies do not allow...

[NotAdmin]

Do the buttons works individually?

[ElavinioAlexandre]

Yes

[NotAdmin]

Have you tried restarting the device or clearing the cache in recovery mode?

[ElavinioAlexandre]

Yes, I already did this once, because it blocked the password several times and it didn't work, I had to clean everything

[NotAdmin]

Contact Samsung by opening the Members app, go to Support on the bottom right corner and scroll untill you see Error Report. Click on it and follow the steps