Missing dual app WhatsApp folder

[Krishnaptb]

I am using SM‐N975F (Note 10+). The WhatsApp folder goes missing from the dual app folder and I am not able to download or open documents in WhatsApp.

Tried factory reset and reinstalling a new firmware but of no help.

Request support for this issue...

[Samsung_specialist]

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

[rahulmay]

what nonsense.. your recent update is defective and screwed up the whole thing. Please release a fix instead of asking people to visit store

[Samsung_specialist]

Thanks for sharing!

[Krishnaptb]

Hi guys, I installed my WhatsApp in Secure folder. Now I can use one WhatsApp outside secure folder and one in secure folder.
Hope I can use WhatsApp in secure folder until @samsung will resolve the #problemsWithDualAppInSamsung

[Samsung_specialist]

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

[Imad_eid]

Any news about this issue?

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

[Samsung_specialist]

Hi,

The issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem.

Samsung is trying to solve the problem quickly by contacting WhatsApp team.

[Krishnaptb]

Thanks for the input

[Daytemi]

Thanks for the update, how soon are we looking at for this resolution? I have been experiencing this for almost 6 weeks now if not more and making it difficult to manage storage space.