Original topic:

Missing dual app WhatsApp folder

(Topic created on: 06-09-2021 06:01 PM)
Krishnaptb
Active Level 3
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Galaxy Note
I am using SM‐N975F (Note 10+). The WhatsApp folder goes missing from the dual app folder and I am not able to download or open documents in WhatsApp.
Tried factory reset and reinstalling a new firmware but of no help.
Request support for this issue...
23 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

You can bring the device to a Samsung Service Center to have it checked out by a technician. 

Find the nearest service center to you online. 

Krishnaptb
Active Level 3
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Galaxy Note
Tried Samsung service center, they did some reprogramming etc... but no changes... the problem exists
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GSPAYSAR
Active Level 3
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Galaxy Note
Hi there,
Please try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps!
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Krishnaptb
Active Level 3
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Galaxy Note
Tried and failed
GSPAYSAR
Active Level 3
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Galaxy Note
Tried now, but failed
Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Please bring your device to a Samsung Service Center to have it checked out!

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GSPAYSAR
Active Level 3
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Galaxy Note
Noted ll do.. thanks 4r ur response.
GSPAYSAR
Active Level 3
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Galaxy Note
Hi.. Today visited to Azaiba Samsung service & informed an update is required. Even after software update @ ur outlet the problem persist..

Pls provide a solution.
Krishnaptb
Active Level 3
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Galaxy Note
Hi , I installed my WhatsApp in Secure folder. Now I can use one WhatsApp outside secure folder and one in secure folder.
Hope I can use WhatsApp in secure folder until @samsung will resolve the #problemsWithDualAppInSamsung
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