Missing dual app WhatsApp folder

[Krishnaptb]

I am using SM‐N975F (Note 10+). The WhatsApp folder goes missing from the dual app folder and I am not able to download or open documents in WhatsApp.

Tried factory reset and reinstalling a new firmware but of no help.

Request support for this issue...

[Samsung_specialist]

Hi there, 

You can bring the device to a Samsung Service Center to have it checked out by a technician. 

Find the nearest service center to you online. 

[Krishnaptb]

Tried Samsung service center, they did some reprogramming etc... but no changes... the problem exists

[GSPAYSAR]

Hi there,
Please try the below steps:
1. Do data backup for dual whatsapp and the main whatsapp on a different google account. Don't forget to back up your video data also.

2. Uninstall dualwhatsapp first then the main Whatsapp

3. Reinstall the main WhatsApp, select restore data. Then reinstall dual whatsapp, select restore data.
You also can download the Smart Tutor app from the Google Playstore to get remote assistance with this issue.

Hope that helps!

[Krishnaptb]

Tried and failed

[GSPAYSAR]

Tried now, but failed

[Samsung_specialist]

Hi there, 

Please bring your device to a Samsung Service Center to have it checked out!

[GSPAYSAR]

Noted ll do.. thanks 4r ur response.

[GSPAYSAR]

Hi.. Today visited to Azaiba Samsung service & informed an update is required. Even after software update @ ur outlet the problem persist..

Pls provide a solution.

[Krishnaptb]

Hi , I installed my WhatsApp in Secure folder. Now I can use one WhatsApp outside secure folder and one in secure folder.
Hope I can use WhatsApp in secure folder until @samsung will resolve the #problemsWithDualAppInSamsung