Iris sensor not working

[Ashly01]

the screen unlock is not working with iris sensor. it displays error message 'Iris sensor is not responding. try again later'. Ran the hardware diagnostics and it says 'check required'.
I have restarted the phone. reset app preferences and settings. also I have tried running the phone o safe mode. nothing seems to make it working again. suggestions welcome.

[vinitdchheda]

try factory reset or go to service center

[admin_]

We do apologize for the inconvenience caused. You have tried great steps to fix the Iris scanner issue. We suggest following below steps to overcome the issue:

- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Ashly01]

I did not have to do a factory reset the issue seem to have resolved by itself

[ShadX]

how it get solved please tell same problem for me also

[Ashly01]

Had to get he motherboard changed, I know its late but replying for tracking purposes, might help somebody else.