JimmyA
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08-31-2020 01:55 PM (Last edited 08-31-2020 03:15 PM ) in
Galaxy NoteFollow the below to alert Samsung about the overheating issue. I called the call center today and they claimed they never heard of this issue before and that I'm the 1st person to report this, knowing it's not a secret anymore and everyone in the world knows it's a hardware "graphite instead of copper" issue.
The more tickets they receive, the more attention we get in order to have the devices replaced/returned.
I don't want another Note 7 bomb in my pocket honestly.
Please only open the ticket if you are actually facing the issue.
Press on get help inside Samsung members, then error reports.
You can select any here doesn't matter.
Select overheating
Select frequency if one time or always.
Type a short/long description of the problem and send.
3 Comments
Dhinesh1
Active Level 1
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08-31-2020 02:50 PM in
Galaxy Note
I'm also having the same issue in S9 plus
Members_Admin
Community Manager
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08-31-2020 03:01 PM in
Galaxy NoteYes.. Please do! We welcome it and our engineers are more than willing to analyze the logs.
Just an idea, please share the logs right away at the moment you encounter the issue.
Thank you.
Abedalkareem
Active Level 6
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08-31-2020 03:02 PM in
Galaxy Note
sent 👍