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Original topic:

If you are facing overheating Note20U, please open a ticket to let Samsung know.

(Topic created on: 8/31/20 11:55 AM)
JimmyA
Active Level 6
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Galaxy Note
Follow the below to alert Samsung about the overheating issue. I called the call center today and they claimed they never heard of this issue before and that I'm the 1st person to report this, knowing it's not a secret anymore and everyone in the world knows it's a hardware "graphite instead of copper" issue. 

The more tickets they receive, the more attention we get in order to have the devices replaced/returned. 

I don't want another Note 7 bomb in my pocket honestly. 

Please only open the ticket if you are actually facing the issue. 

Press on get help inside Samsung members, then error reports. 

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You can select any here doesn't matter. 

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Select overheating

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Select frequency if one time or always. 

Type a short/long description of the problem and send. 

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3 Comments
Dhinesh1
Active Level 1
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Galaxy Note
I'm also having the same issue in S9 plus
0 Likes
Reply
Members_Admin
Community Manager
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Galaxy Note

Yes.. Please do! We welcome it and our engineers are more than willing to analyze the logs.

 

Just an idea, please share the logs right away at the moment you encounter the issue.

 

Thank you.

Abedalkareem
Active Level 5
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Galaxy Note
sent 👍