Original topic:

I can't connect to Xbox controllers via Note 20 ultra, can you help me please?

(Topic created on: 02-13-2024 02:47 PM)
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zizooooo1981
Beginner Level 2
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Galaxy Note
I can't connect to Xbox controllers via Note 20 ultra, can you help me please?
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zizooooo1981
Beginner Level 2
Galaxy Note
I couldn’t find the bluetooth of the controllers in my phone
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MOQBALI
Expert Level 2
Galaxy Note
Did you do hard rest for control
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Samsung_specialist
Community Manager
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Galaxy Note

To troubleshoot the issue of not being able to connect Xbox controllers to your Note 20 Ultra, you can try the following steps:

1. Check Compatibility: Ensure that your Xbox controller is compatible with your Note 20 Ultra. Some controllers may only be compatible with certain devices.

2. Update Firmware: Make sure that both your Xbox controller and your Note 20 Ultra have the latest firmware updates installed. Sometimes, outdated firmware can cause connectivity issues.

3. Restart Devices: Power off both your Xbox controller and your Note 20 Ultra, then turn them back on. This simple step can often resolve connectivity issues.

4. Pairing Process: Follow the correct pairing process for connecting the Xbox controller to your Note 20 Ultra via Bluetooth. Usually, this involves putting the controller into pairing mode and then searching for it in the Bluetooth settings on your phone.

5. Forget and Re-pair: If you've previously paired the controller with other devices, make sure to forget those pairings and then try to reconnect it to your Note 20 Ultra.

6. Check Battery: Ensure that the Xbox controller has sufficient battery charge. A low battery can sometimes cause connectivity issues.

7. Bluetooth Interference: Move away from other Bluetooth devices or Wi-Fi routers that could be causing interference with the connection.

8. Reset Bluetooth Settings: If none of the above steps work, you can try resetting the Bluetooth settings on your Note 20 Ultra. Go to Settings > Connections > Bluetooth, then tap on the settings icon and select "Reset Bluetooth."

If the issue persists after trying these steps, you may want to contact Xbox support for further assistance, as there could be a hardware or software issue that needs to be addressed.

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