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Original topic:

Hotspot network connected but no Internet access

(Topic created on: 10-06-2021 06:46 PM)
Paskilo1
Active Level 1
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Galaxy Note
I'm have issues with my hotspot network . I share my Internet from galaxy note 10 plus  with hotspot to others device it connected but showing (no Internet access ) to my PC same  my other phones same. No Internet access. Please how do I fix the problem on my galaxy note 10 plus. 
9 Comments
Paskilo1
Active Level 1
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Galaxy Note
I have restart my phone many times still the hotspot sharing network. This is the error message i got from my other device. 20211006_185205_7456.jpg
MohammedSijah
Expert Level 1
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Galaxy Note
Is your mobile data turned ON and do you have data activated to your account?
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Paskilo1
Active Level 1
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Galaxy Note
Yes I have active mobile data on in my account
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MohammedSijah
Expert Level 1
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Galaxy Note
Dear Paskilo,
Please try these steps in sequence.
》Check for software updates.
(Settings > Software update > Download and install)
》Update all apps from both Playstore and Galaxy store.
》Turn ON/OFF ✈️ flight mode
》Turn ON wifi and then turn ON mobile hotspot.
》Clear wifi and hotspot cache
(Settings > Apps > Small button right of "Your apps" > Toggle ON "Show System apps" > Search "wifi" and then "hotspot" > Choose each app > Storage > Clear Cache.)
》Wipe your cache partition.
(Simply connect your device to the computer via data cable (or just insert a c-ported headset) > Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.)

If nothing solves,
》Contact your network provider and enquire wheather they provides hotspot by default or is it to be activated.
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Paskilo1
Active Level 1
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Galaxy Note
Okay thank you Mr mohammed
Paskilo1
Active Level 1
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Galaxy Note
Thank you Muhammed i just contacted the network provider my data is not sharable.
MohammedSijah
Expert Level 1
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Galaxy Note
Thanks for the feedback. Just curious to know your location and the network provider. Also, is there any way to activate the hotspot?
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Paskilo1
Active Level 1
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Galaxy Note
I'm in UAE 🇦🇪 currently I'm using Etisalat. Yes the hotspot is working perfectly now.
Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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