Original topic:

Home Wallpaper turning sideways automatically

(Topic created on: 04-25-2020 01:20 PM)
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Ydk
Beginner Level 2
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Galaxy Note
Post latest software updates on my Galaxy Note 10 plus, the Homescreen Wallpaper always turn sideways automatically from Portrait to Landscape after watching videos in full screen mode. Please help us in fixing this issue. This is very annoying!!!!
4 Comments
Galaxy Note
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Ydk
Beginner Level 2
Galaxy Note
I will check it...thanks for the suggestion.
hedgehog
Expert Level 5
Galaxy Note
get the update for wallpaper rotate issue
and pull down notification panel and select auto rotate to switch it off
while in youtube if you want then manualky select full-screen automatically it will not rotate 👍👍👍👍👍👍
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Samsung_Support3
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

To resolve auto rotation issue kindly restart your device and check in safe mode.

-Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem. 

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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