Original topic:

HEIF pictures needs to be rotated when publishing

(Topic created on: 11-02-2020 07:20 PM)
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FriendlyFriend
Active Level 2
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Galaxy Note
Hello,

I have activated HEIF format in Samsung Note 20 Ultra camera settings.
Images look nice, however, I need manually fix orientation of some HEIF images everytime I am uploading images to WhatsApp, Instagram, snapseed, etc.

From forums I see this problem has been reported long time ago, but I could not find any fix.
Please advise. 
6 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Thanks for sharing this insight. We'll look into it and see what we can do. 

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Members_Admin
Community Manager
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Galaxy Note

Hello!

We need to know the conditions under which the "wrong oriented " image  was taken to rectify

1- Does it happen when the phone is capturing image in horizontal or vertical?

2- Does the problem happen when HEIF is not used?

2- When shooting, please check if the "tree" at the bottom of the preview is correctly set?

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Galaxy Note
hello,
1. Image is taken vertically (3:4, 1x zoom)
2. it doesn't happen when heif is not used.
3. forest at the bottom is correctly oriented

I took 2 pictures: vertically and horizontally, then tried to load it to WhatsApp msg: both are horizontally oriented.
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Galaxy Note
attached pictures and screenshot for reference

20201123_163148_23051.jpg

20201123_163156_23052.jpg

Screenshot_20201123-163441_Camera.jpg

Screenshot_20201123-163207_Camera.jpg

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Members_Admin
Community Manager
Options
Galaxy Note

Hello!

We need to know the conditions under which the "wrong oriented " image  was taken to rectify

1- Does it happen when the phone is capturing image in horizontal or vertical?

2- Does the problem happen when HEIF is not used?

2- When shooting, please check if the "tree" at the bottom of the preview is correctly set?

0 Likes
wxyziq
Beginner Level 2
Galaxy Note

I also have this problem,

It only happen if I capture vertically. Only happen when using HEIF.

 

Device Note 20 Ultra (exynos)

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