Original topic:

HEIC Format photos

(Topic created on: 02-25-2020 03:01 PM)
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sameergupta
Active Level 6
Options
Galaxy Note
Issue:

Whenever you send a photo in 'heic' format on telegram or whatsapp, the photo gets rotated to right. I raised a concern with samsung but their simple reply was to update whatsapp to latest version. Im already on latest version and this issue still exists.

Can someone please confirm if they too are facing similar issues?
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7 Comments
khan69
Active Level 8
Galaxy Note
HEVC image or video can't be played or viewed normally on other devices or when u share them
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sameergupta
Active Level 6
Galaxy Note
Then how come it works perfectly fine in iPhone?
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Dilli
Expert Level 5
Galaxy Note
Because iphone allows this format and other phones donot. Simple.
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sameergupta
Active Level 6
Galaxy Note
what i mean is if you click heic/heif format photos on iphone then there's no issue in sharing those photos on whatsapp or telegram.
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tomglanzmann
Beginner Level 2
Galaxy Note

I'm having the same problem. Is it possible still to make pictures in jpeg?

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sameergupta
Active Level 6
Galaxy Note
default format is jpg. If you turn of heic then all your photos will be saved in jpg format.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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