What just happend is not a story it is a emotion to share. For Samsung community and my gratitude For Samsung support system and reliable after sales service
Yes, I am here to brief the issue and solution, Problem: Note 20 Ultra, Model purchased December 2020. 2.5 year Old. Display got three lines, from last three updates following from February 2023.
Lines are two pink and this month, I got new line green in color.
Flagships after paying this much amount, used it very carefully with no physical drop or any external dent on mobile visible to naked eye.
Approached service centers in Guntur and Visakhapatnam, twice in last two updates
Solution advised by team is to replace and will give 3 months warrenty for part replaced Samsung service agent told no other choice. Approximate billing would come 23500/-
Postponing this last month, yesterday I went to replace display with my own money.
With very disappointment and loss of trust on SAMSUNG, I am mentally ready to invest 23500 from my pocket. 2% extra for credit card transaction.
To my suprise and shock
Samsung approves this issue and provided me change in Display that too within 6 hours from the time , I have handed over.
I thought of doing EMI transaction from credit card, as I dont have surplus, just need to manage with EMI'S
FOR me this is a miracle, a wonder indeed,
I cant believe, I got display replaced, by Samsung, although my mobile is out of warrenty
I am just shocked, suprised, and graceful to both God and Samsung.
So I expressed my level of gratitude with above statements
When u get help from no where, You are on losing side and suddenly I won the match. God did this, seeing my mental struggle this May 2023, I was in,.
