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Original topic:

Got a question for you!

(Topic created on: 05-26-2021 06:36 PM)
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Galaxy Note
Hey everyone!

Has anyone ever felt like your 120Hz display just slows down soo much and is slower than even 60Hz while charging your phone? Why is this?
9 Comments
Black_Coffee
Active Level 5
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Galaxy Note
Hi Namitha,

I experienced the same with my previous device S20 Ultra 5G variant. Upon checking with the service center they confirmed that the refresh rate will drop to 60Hz if the device temperature goes above 42 degrees Celsius. This happens when you continuously use your camera, prolonged gaming sessions, and other processor intensive activities. Things will be fine once the temperature drops below that threshold. The refresh rate will also drop once the battery level goes below 5%. Please check your device temperature while charging as that could be the case. Try changing the refresh rate manually to 120Hz when you face this issue. Hope Sammy will fix this issue with a software update.
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Galaxy Note
That's good to know. Thank you 🙂
I will keep an eye on this
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صبرية
Active Level 5
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Galaxy Note
I experienced
صبرية
Active Level 5
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Galaxy Note
Ok
صبرية
Active Level 5
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Galaxy Note
Holle
صبرية
Active Level 5
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Galaxy Note
Okkkkk
Samsung_specialist
Community Manager
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Galaxy Note

Hi Ambassador, 

Interesting to see this. 

Here is our take on it: the usage of gaming and filming and picturing in a constant way will raise the mobile temperature what might affect the refresh-rate efficiency.

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Galaxy Note
Thank you, I will definitely check this 🙂
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ShanKhan56
Beginner Level 5
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Galaxy Note
Hi
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