Original topic:

Got a problem (accidental touch)

(Topic created on: 11-03-2020 09:28 PM)
74 Views
SapNAyan
Active Level 7
Options
Galaxy Note
When I'm going to unlock my note10plus device, i always noticed that accidental touch (lock logo) appears on my screen.
How can i solved it?
4 Comments
Ehsank
Expert Level 5
Galaxy Note
there is no accidental touch option in your device?
SapNAyan
Active Level 7
Galaxy Note
yes, but I'm asking why its always appears when I'm going to unlock my device?
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Ehsank
Expert Level 5
Galaxy Note
did you enabled accidental touch option?
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We understand your issue and kindly follow below given steps to disable the accidental touch notification in your device:-

Settings > Display menu > Disable Accidental Touch Protection.

 


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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